G♥gotoMedics
Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: September 23, 2025
Effective: September 23, 2025

1. Information We Collect

Personal Information

When you create an account with gotoMedics, we collect information such as:

  • Name and email address
  • Educational institution and program details
  • Account preferences and settings
  • Payment information (processed securely by third-party providers)

Usage Data

We collect information about how you use our platform, including:

  • Practice session data and performance metrics
  • Communication scores and feedback
  • Time spent on different activities
  • Feature usage patterns

Technical Information

We automatically collect certain technical information, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Cookies and similar tracking technologies

2. How We Use Your Information

Service Provision

We use your information to provide, maintain, and improve our OSCE training platform, including personalized feedback and progress tracking.

Analytics & Improvement

We analyze usage patterns to understand how our platform is used and to make improvements to enhance the learning experience.

Communication

We use your contact information to send important updates about your account, new features, and educational content (with your consent).

3. Information Sharing

We do not sell your personal information

We may share your information only in the following circumstances:

  • With your institution: If you're part of an institutional program, we may share progress data with your educators
  • Service providers: We work with trusted third-party providers who help us operate our platform
  • Legal requirements: When required by law or to protect our legal rights
  • Business transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls

We implement strict access controls and regularly audit who has access to your data.

Regular Audits

Our security practices are regularly reviewed and audited by third-party security experts.

Compliance

We maintain SOC 2 Type II compliance and follow GDPR and CCPA requirements.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct any inaccurate information
  • Deletion: Request that we delete your personal information
  • Portability: Request a copy of your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at hello@gotomedics.com.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These include:

Essential Cookies

Required for the platform to function properly and maintain your session.

Analytics Cookies

Help us understand how you use our platform to improve your experience.

Performance Cookies

Monitor platform performance and identify technical issues.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

  • Account data: Retained while your account is active
  • Practice data: Retained for educational and improvement purposes
  • Communications: Retained for customer service purposes
  • Legal obligations: Some data may be retained longer for legal compliance

8. International Transfers

gotoMedics operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure that:

  • All transfers comply with applicable data protection laws
  • Appropriate safeguards are in place to protect your information
  • We use standard contractual clauses approved by regulatory authorities
  • We maintain the same level of protection regardless of location

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make significant changes, we will notify you through email or a prominent notice on our platform. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@gotomedics.com

gotoMedics Privacy Team