Cookie Policy

Cookie Policy

Learn about how we use cookies and similar technologies to enhance your experience.

Last updated: September 23, 2025
Effective: September 23, 2025

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and usage patterns.

We also use similar technologies like local storage, session storage, and web beacons to enhance our services.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality and security.

  • • User authentication
  • • Session management
  • • Security features
  • • Load balancing

Functional Cookies

Enable enhanced features and personalization.

  • • Language preferences
  • • Theme settings
  • • Progress tracking
  • • Form data

Analytics Cookies

Help us understand how you use our platform.

  • • Usage statistics
  • • Performance metrics
  • • Feature popularity
  • • Error tracking

Marketing Cookies

Used to deliver relevant advertising and content.

  • • Targeted advertising
  • • Social media integration
  • • Conversion tracking
  • • Remarketing

Specific Cookies We Use

Cookie NamePurposeDurationType
_session_idMaintains user session and authenticationSessionEssential
preferencesStores user preferences and settings1 yearFunctional
_gaGoogle Analytics for usage tracking2 yearsAnalytics
_gidGoogle Analytics identifier24 hoursAnalytics
fb_pixelFacebook advertising and remarketing90 daysMarketing
consent_preferencesRemembers your cookie consent choices1 yearEssential

Third-Party Cookies

We work with trusted third-party services that may place cookies on your device. These partners help us provide better services and understand our users.

Google Analytics

Helps us understand website usage and improve user experience.

Google Privacy Policy →

Intercom

Powers our customer support chat and communication features.

Intercom Privacy Policy →

Stripe

Processes payments securely and manages billing information.

Stripe Privacy Policy →

Hotjar

Provides heatmaps and user behavior analytics to improve our platform.

Hotjar Privacy Policy →

Managing Your Cookie Preferences

Cookie Consent Manager

You can control which cookies we use through our cookie consent manager, which appears when you first visit our website or can be accessed at any time.

Accept All

Allow all cookies for the best experience, including personalization and analytics.

Customize

Choose which types of cookies you want to allow based on your preferences.

Essential Only

Use only essential cookies required for basic functionality. This may limit some features:

  • • No personalized content or recommendations
  • • Limited analytics for improving user experience
  • • No targeted advertising or marketing features
  • • Some third-party integrations may not work

Browser Controls

You can also manage cookies directly through your browser settings. Here's how to do it in popular browsers:

Chrome

  1. 1. Click the menu (⋮) button
  2. 2. Go to Settings
  3. 3. Click Privacy and security
  4. 4. Select Cookies and other site data
  5. 5. Manage your preferences

Firefox

  1. 1. Click the menu (☰) button
  2. 2. Go to Settings
  3. 3. Click Privacy & Security
  4. 4. Scroll to Cookies and Site Data
  5. 5. Adjust your settings

Safari

  1. 1. Open Safari menu
  2. 2. Go to Preferences
  3. 3. Click Privacy tab
  4. 4. Manage Website Data
  5. 5. Configure cookie settings

Note: Disabling cookies may affect website functionality. Some features may not work properly or may be unavailable without certain cookies.

Mobile App Data

Our mobile applications may use similar technologies to cookies, including:

  • Device Identifiers: Unique identifiers for analytics and personalization
  • Local Storage: Data stored locally on your device for offline functionality
  • Push Tokens: For sending notifications with your permission
  • Usage Analytics: Anonymous data about app usage and performance

You can manage these preferences through your device settings or within the app's privacy settings.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make material changes, we will notify you by:

  • Updating the “Last Updated” date at the top of this policy
  • Displaying a prominent notice on our website
  • Sending you an email notification (for registered users)
  • Requesting renewed consent through our cookie banner

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

gotoMedics Privacy Team

For immediate assistance with cookie settings, you can also use our contact form or help center.